Returns and Refunds
If you receive a product that is damaged or defective in any way, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement or refund.
Email: teamplutostore@yahoo.com
Time:
(Business Days) Mon - Fri 9:00am - 6:00pm (EST)
Note:
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Returns
a. The following items cannot be returned: undergarments, accessories, customized items, clearance items, non-returnable logos, and free gifts.
b. Returned items must be unused and in original packaging within 30 days of delivery. We do not accept worn, damaged, washed, or altered items.
c. Contact our customer service for return authorization and a return label.
d. Once approved, we will send you a return label or gift card equal to the value of your order.
Exchange
We will replace or return damaged or defective items at no cost. If you simply don’t like the product, you are responsible for return shipping costs. Contact customer service for a return/exchange label within 30 days:
plutostoreteam@yahoo.com
Return Process
1. Email teamplutostore@yahoo.com with your order number, reason for return, and photos for verification.
2. Our team will respond with a solution.
3. Repack items in their original condition.
4. Send the package back with a tracking number.
Refund Process
1. Refunds are processed 3-7 business days after receiving the returned item.
2. Refunds will be credited to your original payment method.
3. PayPal refunds take up to 3 days, credit card refunds 7-14 days.
4. Shipping fees are non-refundable.
Common Return Questions
- If you receive a damaged item, contact plutostoreteam@yahoo.com immediately.
- Exchanges will be processed, and you'll receive tracking info once shipped.
- Promotional and gift card items are non-returnable.
- Return costs for preference-based returns (style, color) are your responsibility.
Return Notes
Items must be returned with packaging, tags, and accessories intact. Discounts or coupons used during purchase are not refundable. Please contact customer service for the correct return address.
Cancellations
Orders are printed on demand.
Please double-check details before placing your order, as cancellations may be subject to handling fees.